Corporate
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Coach Brings (Re)Loved Initiative to The Sims 4
Luxury fashion house Coach is deepening its integration with The Sims 4, launching a digital collection inspired by its sustainability-focused (Re)Loved initiative. This second collaborative drop aims to blend high-end design with virtual self-expression, offering players new ways to customize their avatars within the iconic life-simulation game.
Retail Automation: Human Jobs and Robot Risks
Conflict persists between the promise of retail automation and its real-world consequences. While industry proponents argue that robotics and AI liberate staff to focus on customer experience rather than administrative drudgery, a recent lawsuit involving an autonomous delivery robot highlights the physical dangers that can arise when technology goes awry.
Virgin Media O2 launches tech recycling lab at Westfield Stratford
Shoppers at the Westfield Stratford City flagship store are getting a hands-on look at the circular economy through a new interactive pilot. Virgin Media O2 has unveiled the O2 Tech Refab Lab, a dedicated space designed to demystify device recycling, refurbishment, and the sustainable reuse of precious materials.
Albertsons rolls out financial wellness platform for 280,000 staff
Albertsons Companies has partnered with fintech firm Stream to provide its 280,000 employees with a comprehensive suite of financial management tools. The initiative, which includes earned wage access and automated budgeting features, marks the first time a major U.S. supermarket chain has deployed such an extensive platform to its entire workforce.
Andy Eva-Dale joins Valtech as UK CTO to spearhead AI integration
Digital commerce agency Valtech has tapped Andy Eva-Dale as its new UK Chief Technology Officer, ending his nine-year tenure at Tangent. Eva-Dale enters the firm with a mandate to accelerate an "AI-first" strategy, embedding machine learning directly into product development and internal operational workflows across the company’s UK portfolio.
LAFC Deploys Mashgin AI Checkout at BMO Stadium
Major League Soccer’s Los Angeles Football Club has integrated Mashgin’s AI-powered checkout system at BMO Stadium, aiming to eliminate traditional scanning and barcodes. By allowing fans to place items down and pay instantly, the club seeks to reduce transaction times for guests navigating concession lines during busy match days.
Scott Kenworthy joins PVH Corp to lead AI and IT innovation
PVH Corp has appointed Scott Kenworthy as Senior Director of AI and Innovation, tasking him with driving digital transformation across its flagship Calvin Klein and Tommy Hilfiger brands. Kenworthy arrives at the fashion giant following a decade-long tenure at Coty, where he served as Global Director of Digital Innovation.
John Buzzard joins Walmart to lead last mile driver analytics
Walmart has appointed John Buzzard as a Senior Data Analyst within its last mile delivery division. Buzzard, who previously spent the majority of his career specializing in healthcare analytics at Arkansas Blue Cross and Blue Shield, now pivots to optimizing the logistical experience for the retailer’s massive driver network.
FARM Rio digitizes global supply chain with Inspectorio AI
FARM Rio is moving to consolidate its global supply chain operations by deploying Inspectorio’s AI-driven platform. The Brazilian fashion brand, a flagship of the AZZAS 2154 group, aims to replace fragmented manual processes with a centralized digital system to manage quality, lab testing, and transparency across its international retail network.
Everseen Acquires Viztel to Expand Retail AI Capabilities
Vision AI specialist Everseen has acquired the Viztel technology portfolio from RadiusAI, marking a strategic move to extend its automated revenue recovery services beyond the checkout counter. The deal, for which financial terms remain undisclosed, integrates Viztel’s store-wide analytics platform into Everseen’s existing operational intelligence suite.
The Hybrid Future of Casino Gaming
The traditional casino model, once defined strictly by its physical footprint, is undergoing a profound transformation as operators navigate the tension between brick-and-mortar prestige and the rapid scalability of digital platforms. This shift forces a fundamental rethink of how gaming businesses capture value and cultivate customer loyalty.
Dhiren Karnani Appointed Global Head of Food and Experience at KFC
Dhiren Karnani has been named Senior Director and Global Head of Food and Experience at KFC, a strategic appointment aimed at steering the brand's global food innovation agenda while refining the next generation of restaurant design and customer interaction.
Royal Mail taps former Doddle executive to lead parcel locker expansion
Keith O'Keeffe has joined Royal Mail as Head of Network Deployments, shifting from his long-standing role at Doddle to spearhead the company’s out-of-home delivery strategy. His appointment comes as the national carrier aggressively scales its automated parcel locker infrastructure to meet rising consumer demand for 24/7 convenience.
Morrisons debuts AI-powered smart trolleys in UK retail first
Morrisons has introduced Instacart’s Caper Cart technology at its Preston supermarket, marking the first time the North American firm has deployed its AI-driven shopping solution in the UK. The trial aims to modernize the physical shopping experience by automating item recognition and streamlining the checkout process for customers.
Gymshark Promotes Matt Rogers to Chief Supply Chain Officer
Gymshark has elevated Matt Rogers to Chief Supply Chain Officer, capping a transition that began when he joined the retailer in 2023. Rogers, a veteran of Asos with nearly 11 years of logistics experience, moves into the permanent role after serving as Interim General Manager for Sourcing and Supply Chain.
Starship Technologies sued after delivery robot injures Arizona woman
Trudy Perez, a 73-year-old parking garage attendant, is suing Starship Technologies after an autonomous delivery robot allegedly knocked her to the ground at Arizona State University. The collision, which occurred in 2023, left Perez with a spinal fracture and a deep arm laceration, prompting a jury trial scheduled for next year.
Cannes Lions signals a shift in the retail media landscape
Retail media has firmly secured its spot in advertiser budgets, yet its long-term growth faces a critical bottleneck. While influencers and AI dominated discussions at the Cannes Lions Festival of Creativity, industry experts warn that scaling in-store media requires solving deep-seated fragmentation and rethinking creative strategy.
Morrisons Daily scales delivery footprint via Snappy Shopper
Hundreds of Morrisons Daily convenience stores across England and Wales are joining the Snappy Shopper platform, marking a significant expansion of the rapid grocery delivery service. This rollout allows local households to access the full range of Morrisons essentials, including own-brand lines and multibuy promotions, directly through a digital interface.
Butlin's launches world's largest automated bar network
Holidaymakers at Butlin’s resorts in Bognor Regis, Minehead, and Skegness can now bypass traditional queues, as the operator has completed the installation of 119 automated BoxBar terminals. This rollout marks the first time a global holiday resort has integrated self-serve drink technology on such a massive scale.
Pernod Ricard Appoints New Data and Finance Leadership
Pernod Ricard has reshuffled its executive ranks, appointing Caroline Connan as Chief Data Officer and promoting Mauve Croizat to Executive Vice President of Finance and Technology. These strategic moves signal a continued push toward digital transformation as the spirits giant seeks to integrate AI and data insights into its global operations.
Jisp Sets Engagement Record With Packaging-Based Retail Technology
A six-week campaign by Jisp has achieved a 93% repeat participation rate, proving that interactive packaging can transform standard product surfaces into high-frequency digital media channels. By bypassing traditional QR codes, the activation secured over 1,000 product scans for an unnamed UK FMCG manufacturer, signaling a shift in consumer engagement strategies.
Pret A Manger Expands Heathrow Footprint With New Terminal 5 Flagship
A new flagship store at London Heathrow’s Terminal 5 marks the ninth location for Pret A Manger at the UK’s busiest airport. Designed to serve millions of international passengers, the arrival hall site introduces mobile handheld tills and seating for 104 people, aiming to streamline service during peak travel periods.
M&S expands zero-emission fleet with new DAF electric trucks
Ten new DAF XD electric trucks are joining the M&S logistics fleet, marking a significant step in the retailer’s strategy to reach Net Zero by 2040. The rollout introduces a pioneering integrated inverter system that powers trailer refrigeration directly from the vehicle’s battery, effectively eliminating the need for diesel cooling units.
Vusion Targets Physical Stores with In-Store Media Acquisition
“The next big digital media is the physical store,” says Thierry Gadou, CEO of Vusion, as his firm moves to acquire Barcelona-based In-Store Media. The deal aims to bridge the gap between online commerce economics and the high-traffic reality of brick-and-mortar shopping, turning foot traffic into measurable media value.
NRF 2026: Retail technology shifts from automation to human-centric AI
At New York’s Javits Centre, this year’s National Retail Federation gathering signaled a definitive departure from back-office efficiency toward customer-facing innovation. While artificial intelligence dominated the discourse, the most successful implementations moved beyond mere cost-cutting to prioritize the empowerment of store staff and the creation of seamless, phygital shopping experiences.
Johan Cruijff ArenA debuts Dutch football’s first autonomous bar
Fans at the Johan Cruijff ArenA can now bypass traditional queues using a new checkout-free bar, which debuted during the July 26 match between Ajax and Burnley. The kiosk uses AI-driven tracking to monitor product selection, automatically processing payments once visitors tap their smartphones upon entry to the space.
Frictionless Bar Debuts at NEC’s BP Pulse Live Arena
A new frictionless bar has opened at Birmingham’s BP Pulse Live Arena, integrating Amazon’s Just Walk Out technology with high-speed beer dispensing systems from Beerjet UK. Designed to maximize throughput, the installation features the largest array of entry gates currently operating outside of the United States.
Ocado engineering veteran Chris Revill departs for Australia
After a 15-year tenure at Ocado, Senior Engineering Operations Manager Chris Revill is stepping down to begin a new chapter in Australia. Revill, who spent years overseeing the Dordon hub in the West Midlands, leaves behind a legacy of record-breaking site operations and a dedicated internal technical training program.
Rina Chotai pivots to Aston Villa as Vice President of Technology
Rina Chotai has stepped down from her leadership role at Selfridges to spearhead the digital strategy at Aston Villa Football Club. The appointment marks a significant career transition for the former head of IT services, moving from the high-end retail sector into the fast-paced environment of professional sports.
Tesco Deploys Autonomous Cleaning Fleet Across 600 Express Stores
Tesco has finalized the first phase of a massive automation rollout, deploying autonomous cleaning robots into 600 Express locations across the UK. Marketed as co-bots, the machines are intended to handle routine floor maintenance, allowing store personnel to dedicate more time to direct customer service and floor management tasks.