Corporate
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Currys Partners with Metapack to Overhaul Delivery Logistics
Currys has tapped e-commerce specialist Metapack to integrate advanced delivery management software across its UK and Ireland operations. The partnership aims to provide shoppers with expanded checkout options and granular, real-time visibility into order tracking as the retailer attempts to streamline its omnichannel fulfillment capabilities.
Michelle Grant departs Salesforce to lead SAP retail strategy
Michelle Grant, a prominent figure in the RTIH Top 100 Retail Technology Influencers list, has transitioned to SAP as the new Global Head of Consumer Industries Go-to-Market. She leaves her previous role as Director of Strategy and Insights for Retail and Consumer Goods at Salesforce to join the enterprise software giant.
Gymshark Founder Ben Francis Bids Farewell to Retiring CTO John Douglas
After five years at the helm of Gymshark’s technical operations, Chief Technology Officer John Douglas is stepping down into retirement. His departure coincides with the appointment of Shaun Perkinson, who assumes the role as the fitness apparel brand pivots toward its next phase of global digital expansion.
Crumbl Elevates Jacob Moncur to Chief Technology Officer
After four years overseeing the brand's digital infrastructure, Jacob Moncur has been promoted to Chief Technology Officer at Crumbl. The appointment marks a strategic shift for the dessert chain, which has prioritized mobile-first engagement and experimental platform integration since Moncur joined the engineering department in 2020.
Vineta Bajaj joins 2026 RTIH Innovation Awards judging panel
Holland & Barrett Group CFO Vineta Bajaj has been appointed to the judging panel for the 2026 RTIH Innovation Awards, joining a roster of industry leaders from companies including Amazon, Walmart, and Boots to evaluate global advancements in retail technology.
M&S Recruits Currys’ Jessica Jones to Lead Technical Programmes
Marks and Spencer has hired Jessica Jones as its new Head of Technical Programme Management, poaching the veteran manager from electronics giant Currys. Jones, who previously held project management roles at Asda and the Co-op, steps into the position as the retailer doubles down on its digital infrastructure.
Closing the friction gap in large-scale event management
The future of mass-attendance events hinges on eliminating the micro-failures that frustrate guests. By moving away from siloed logistics toward a single, unified digital flow, organizers are replacing scavenger hunts with seamless, predictive experiences that prioritize fluidity from the initial booking to the final post-event interaction.
Gold Star Chili Integrates PAR Technology for Unified Operations
Cincinnati-based Gold Star Chili is consolidating its digital infrastructure by adding PAR Ordering and Pay to its existing hardware, PoS, and Punchh loyalty ecosystem. The expansion aims to unify transaction data across more than 55 locations, streamlining operations for the regional chain while maintaining its long-standing focus on guest experience.
The Barcode Warehouse brings AI shelf monitoring to UK retail
UK-based integrator The Barcode Warehouse has partnered with ShopperAI to deploy computer vision across store estates, aiming to automate inventory tracking. By repurposing existing camera infrastructure, the system identifies stock gaps and planogram discrepancies in real time, moving away from traditional manual store audits.
Polytag Appoints GENIE Drinks Co-founder Alex Webster as CSO
Alex Webster, the entrepreneur behind GENIE Drinks and a veteran investor in fintech, has joined UK-based circular economy platform Polytag as Chief Strategy Officer. His move comes as the packaging industry prepares for a major shift toward digital product passports and the upcoming GS1 Sunrise 2027 standards.
Tim Waterton Appointed CEO of Feedback Tech Firm HappyOrNot
After serving as Chief Revenue Officer since 2021, Tim Waterton has been named CEO of HappyOrNot, succeeding Miika Mäkitalo. The Finnish company, known for its signature Smiley feedback terminals used by giants like Amazon and Google, is shifting its focus toward real-time operational improvement and AI-driven predictive insights.
Manna Air Delivery shifts focus to US with new Tulsa hub
After hitting regulatory roadblocks that forced a strategic pause in its Irish operations, Dublin-based Manna Air Delivery is planting its flag in Tulsa, Oklahoma. The company plans to transform the city into its primary American operational base, projecting the creation of 1,000 jobs over the next three years.
Kim Miller Joins Rithum as CMO to Drive Global Strategy
After two decades of leading digital transformation at major retailers, Kim Miller has joined commerce solutions provider Rithum as Chief Marketing Officer and Head of Global Strategy. Miller transitions to this new role following a high-profile stint as Chief Customer Officer at Saks Global.
Phil Crawford appointed Chief Technology Officer at International Dairy Queen
After a career shaping digital infrastructure at Shake Shack and CKE Restaurants, retail technology veteran Phil Crawford has joined International Dairy Queen as Executive Vice President and CTO. He now assumes responsibility for the technical operations and commerce ecosystem across the company’s global network of 7,800 restaurant locations.
Scandit Debuts Biometric Age Verification for Retail Self-Checkout
Retailers struggling with the manual bottleneck of age-restricted sales have a new, hardware-free alternative. Scandit is entering the biometrics space with an automated self-checkout solution that uses smartphone-based vision AI to verify a customer’s age in under ten seconds, eliminating the need for constant staff intervention.
Aldi USA Completes Multi-Year Digital Supply Chain Overhaul
After years of planning, Aldi USA has finalized a comprehensive digital transformation across its entire American network. Chief Operating Officer Brent Laubaugh confirmed the successful rollout of upgraded replenishment, transportation, and warehouse management systems spanning more than 2,600 retail locations and 26 distribution centers.
Shaun Perkinson joins Gymshark as Chief Technology Officer
Shaun Perkinson, the former technology head at Boden and Al Waha Travel Retail, has stepped into the role of Chief Technology Officer at Gymshark. His appointment comes as the UK-based fitness apparel brand eyes a new phase of growth while founder Ben Francis maneuvers to reclaim equity in the business.
Matthew Hully departs Farfetch after four-year tenure
After four and a half years overseeing customer retention strategies, Matthew Hully is stepping down from his role as Director of CRM & Loyalty at Farfetch. His exit follows a turbulent period for the luxury platform, marking a transition point as the company pivots toward its growth targets for 2026.
Fleek Secures $25 Million to Automate Secondhand Fashion Supply Chains
London-based startup Fleek has closed a $25 million Series B funding round to scale its AI-driven infrastructure for the global secondhand clothing trade. The investment, which brings the company’s total capital raised to £45 million, aims to digitize manual sorting processes that currently underpin the multi-billion dollar resale market.
Vikram Badhwar Appointed to Lead Starbucks Global Technology Operations
Vikram Badhwar, formerly the Director of Restaurant Technology at KFC UK & Ireland, has been appointed to oversee global technology operations at Starbucks. The move comes as the coffee giant undergoes a significant leadership shift, with Badhwar preparing to relocate to Nashville to manage regional tech teams across Asia-Pacific, EMEA, and Latin America.
Marks & Spencer Deploys Lily AI to Automate Product Data Management
Marks & Spencer has integrated the Lily AI Product Intelligence Platform to automate its digital catalog, seeking to sharpen visibility across Google shopping and organic search. The retailer aims to replace manual data entry with AI-driven attribution, ensuring that new inventory is fully optimized for discovery from the moment of launch.
XY Retail taps Vivek Veeramani to lead ecosystem expansion
Vivek Veeramani, a veteran of ThoughtWorks and GoTo Group with over 25 years in enterprise technology, has been named Vice President of Ecosystem and Delivery at XY Retail. The appointment marks a strategic push to scale the operating system specialist’s global partner network as it eyes further international growth.
The quiet expansion of Kusto Group: Building a regional industrial hub
In the sprawling industrial landscape of Kazakhstan, Yerkin Tatishev and Kusto Group are executing an expansion that eschews headlines for structural permanence. By weaving together logistics, agriculture, and manufacturing, the firm is moving beyond simple diversification to build an interconnected, self-sustaining economic system across Central Asia.
Pizza Ranch selects NCR Voyix for chain-wide POS overhaul
Midwestern restaurant chain Pizza Ranch has tapped NCR Voyix as its exclusive point-of-sale technology partner, initiating a strategic move to standardize operations across its corporate and franchisee locations. The transition centers on the deployment of Aloha Next, a microservices-based platform designed to integrate payments and in-store management tools.
Bookshop.org challenges Audible with ethical audiobook subscription
Bookshop.org is launching an audiobook subscription service to compete directly with Amazon’s Audible, offering an alternative for readers who want their digital purchases to support local high street retailers. The platform will charge £12.99 per credit, providing independent shops with a new, consistent revenue stream from the growing audio market.
Taco Bell expands voice AI to 890 drive-thrus with Omilia
Taco Bell is deepening its reliance on automation, bringing Omilia’s voice AI technology to more than 890 drive-thru locations across 38 states. The expansion signals a shift in operational strategy, moving beyond pilot programs to full-scale deployment in one of the most high-pressure environments in the quick-service restaurant industry.
EG On The Move Taps AI to Standardize UK Forecourt Experience
UK forecourt operator EG On The Move is deploying an AI-driven customer experience platform from Serve First to manage its 187 sites. The partnership aims to replace manual oversight with data-backed insights, leveraging 1,200 annual mystery shopping visits to drive service consistency across the retailer's complex multi-brand estate.
Quadient Expands Parcel Locker Rollout Across Morrisons Supermarkets
Shoppers at hundreds of Morrisons supermarkets across the UK will soon gain access to automated parcel collection and return services, as the retailer expands its partnership with Quadient. This rollout, building on a prior pilot in Morrisons Daily stores, aims to integrate logistics hubs directly into the grocery shopping journey.
Ingrid recruits Shopify’s Fraser Trivett as Chief Revenue Officer
Delivery and returns platform Ingrid has appointed former Shopify executive Fraser Trivett as its new Chief Revenue Officer. Trivett, who previously served as Head of Revenue for Northern Europe at Shopify, joins the company as it scales its efforts to transform logistics from a passive cost center into a proactive customer experience driver.
Walmart Integrates Virtual Shopping Realm into Main E-commerce Site
Walmart has transitioned its immersive virtual shopping platform, Realm, from an isolated pilot project to a fully integrated feature on its primary website. The move aims to streamline the shopping journey by blending social media-inspired aesthetic trends with direct product purchasing, starting with a curated back-to-school dorm room campaign.