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AllSaints deploys Klaviyo platform to scale global customer engagement

AllSaints deploys Klaviyo platform to scale global customer engagement

Fashion retailer AllSaints has overhauled its digital outreach, launching a new customer engagement platform powered by Klaviyo. The move aims to unify the brand's global communication channels while leveraging artificial intelligence to deliver highly personalized content to shoppers across its international markets.

Alfie Meekings, Chief Transformation and Technology Officer at AllSaints and John Varvatos, confirmed the rollout, noting that the project serves as a cornerstone for the company’s broader digital transformation strategy. By integrating Klaviyo’s technology, the retailer intends to empower its global teams to build deeper, more meaningful connections with their audience through optimized, data-driven interactions.

The implementation marks a milestone for the brand’s internal technical capabilities, representing the first major delivery from AllSaints’ new engineering hub in India, led by Vijay Venugopal. Meekings highlighted the cross-functional effort required to execute the transition, which positions AI at the center of the retailer’s customer experience engine to ensure content remains relevant and consistent at scale.

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