Corporate
Found 897 articles
Stacey Levitt Joins J.Crew to Lead Digital Strategy
After an eight-year tenure at Walmart, Stacey Levitt has transitioned to J.Crew to serve as the brand's Executive Vice President of eCommerce and Digital Experience. The move marks a significant leadership shift for the apparel retailer as it looks to refine its online presence and consumer engagement.
Hammitt Appoints Kyle Brucculeri as First Chief Digital Officer
Los Angeles luxury handbag label Hammitt has named Kyle Brucculeri its inaugural Chief Digital Officer, tasking the veteran executive with unifying the brand’s retail, wholesale, and digital operations. Brucculeri arrives with a 15-year track record in e-commerce and technology, having previously held senior leadership roles at Negative Inc. and gorjana.
Entries open for 2026 RTIH Innovation Awards
The 2026 RTIH Innovation Awards have officially opened for submissions, seeking to highlight the most impactful technological advancements in the global omnichannel retail sector. Winners will be announced on November 4th during a ceremony held at The HAC in Central London, following a rigorous evaluation by an international panel of industry experts.
How Asiacell scaled AI to automate 79% of customer support
Asiacell, the largest telecommunications provider in the EMEA region, has achieved a 79% automation rate for digital customer interactions using AI agents. By deploying a system named Laila, the company successfully shifted its service model, effectively reducing monthly voice call volumes from one million to approximately 500,000.
Social Commerce Shifts Younger Shoppers Away From Traditional Websites
Nearly half of Gen Z and Gen Y shoppers have utilized TikTok Shop for purchases in the last three months, signaling a sharp departure from traditional digital storefronts. New data from Savvy reveals that social platforms are effectively closing the gap with conventional e-commerce by blending entertainment with instant purchasing power.
AI adoption and leadership shifts define the week in retail tech
A collaborative study between Gap Inc. and Microsoft reveals that forcing rigid AI workflows on employees triggers a measurable 'AI hangover,' while a more flexible, mindset-driven approach yields superior results. This insight highlights the growing human-centric challenges retailers face as they integrate complex new technologies into their operations.
Foot Locker and Champs Sports launch on-demand delivery via Uber Eats
Customers across the United States can now secure footwear and apparel from Foot Locker, Kids Foot Locker, and Champs Sports through the Uber Eats app. The partnership expands the delivery platform’s retail footprint to over 1,000 storefronts, enabling both immediate on-demand arrivals and scheduled drop-offs for shoppers.
DCYPHER Beauty Brings AI-Driven Customization to John Lewis
Shoppers at the John Lewis flagship on Oxford Street will soon bypass mass-market foundation aisles for a bespoke experience. Starting in August, DCYPHER Beauty is debuting its AI-powered, made-to-measure complexion technology in the UK, marking a move toward precision-based retail that eliminates the need for traditional, pre-mixed shade ranges.
Kallikor founder Jonathan Barrett steps down as Jack O’Connell takes CEO role
Co-founder Jack O’Connell has been named CEO of supply chain technology firm Kallikor, as the company formalizes its leadership transition. Jonathan Barrett, who launched the business in 2024, will exit the top post to lead a newly established advisory board focused on the next stage of company growth.
Shawn Harris Departs Chipotle After Four-Year Security Tenure
“After four incredible years, I’ve made the decision to leave Chipotle Mexican Grill,” Shawn Harris announced in a LinkedIn post this week. The Deputy Chief Information Security Officer, who served under CISO Dave Estlick, leaves behind a legacy of expanded security maturity and a restructured enterprise team.
Instacart Acquires Computer Vision Firm Arpalus to Boost Shelf Intelligence
Instacart has acquired Arpalus, a computer vision startup specializing in real-time shelf monitoring for grocery retail. By integrating Arpalus’ technology, the grocery giant aims to synchronize physical store inventory with its e-commerce platform, ensuring that digital data accurately reflects what shoppers actually see on the shelves at any given moment.
Google and Screwfix Partner to Bring AI Tools to UK Tradespeople
A new collaboration between Google and Screwfix aims to integrate artificial intelligence into the daily workflows of UK builders, plumbers, and electricians. By deploying practical training directly to retail locations, the initiative seeks to automate administrative tasks and boost small business productivity by an estimated 20 percent.
Jack Johnson leaves Ocado to lead Joybuy’s European retail media expansion
After five years of shaping the advertising landscape at Ocado Retail, Jack Johnson is shifting his focus to JD.com’s international arm. The former Head of Retail Media & Data will now spearhead the development of Joybuy’s retail media operations across the UK and Europe, marking a significant move for the Chinese e-commerce giant.
Wild Fork Foods Scales AI Operating System After Pilot Success
After a nine-week trial yielded significant gains in sales, margins, and inventory accuracy, Wild Fork Foods is deploying the Thri5 AI operating system across its United States retail footprint. The move signals a shift from experimental AI testing to a full-scale operational rollout for the meat and seafood retailer.
Retail Tech Weekly: Uber's $14.8 Billion Acquisition and AI Expansion
A massive $14.8 billion deal between Uber and Delivery Hero dominated the retail landscape this week, signaling a major consolidation in the global food delivery sector. Beyond the headlines of high-stakes acquisitions, retailers are increasingly deploying physical AI and robotics to automate store operations and enhance customer experiences.
Marc Lore’s Wonder Hits $9 Billion Valuation with $650 Million Raise
A $9 billion pre-money valuation now anchors Marc Lore’s food technology startup, Wonder, following a $650 million Series D funding round. The capital injection positions the company to aggressively scale its robotics-driven infrastructure and physical footprint as it prepares for a potential public offering within the next three to four years.
A Week of Mega-Deals and AI Shifts in Global Retail
A flurry of high-stakes acquisitions and rapid technological pivots defined the retail landscape this week, as Uber moved to secure Delivery Hero for $14.8 billion while AI-driven startups drew massive capital, signaling a broader industry push toward total digital integration and automated workforce management.
:format(webp))
Kuehne+Nagel Migrates Global Warehouse Operations to Blue Yonder Cloud
Spanning over 1,000 sites in nearly 100 countries, Kuehne+Nagel has begun transitioning its proprietary warehouse management system, KN SwiftLOG, to a cloud-native platform. The initiative, powered by Blue Yonder technology, integrates agentic AI to standardize logistics workflows and accelerate response times across the company’s worldwide supply chain network.
Shu Uemura debuts AI-driven 3D mirror at Tokyo flagship
Inside the new shu:ARTstage flagship in Tokyo’s Omotesando Hills, Shu Uemura is moving beyond traditional vanity mirrors. The L’Oréal-owned brand has deployed an AI-powered 3D facial scanning mirror, developed by Loook.ai, to provide customers with precise beauty insights and personalized product recommendations.
Automating the Retail Tax Burden
For retail owners, the administrative weight of sales tax, VAT, and evolving regulatory filings often competes with the actual work of running a business. Modern financial technology is replacing manual spreadsheets with automated ecosystems, allowing merchants to offload compliance risks while maintaining real-time visibility into their financial health.
Uber to acquire Delivery Hero in $14.8 billion quick commerce deal
Uber has confirmed a $14.8 billion acquisition of German delivery giant Delivery Hero, a strategic expansion designed to consolidate its footprint across Europe, the Middle East, Asia, and Latin America. The massive deal aims to scale the company's food delivery network while facing immediate scrutiny from global antitrust regulators.
Wickes Launches Unified Commerce Pilot in Woking
The Woking branch of home improvement retailer Wickes has become the first to launch a new unified commerce platform, marking the beginning of a multi-year digital overhaul. This transition replaces legacy till systems with a centralized architecture designed to bridge the gap between online shopping and physical store operations.
French Recycler Syntetica Secures $30 Million to Scale Nylon Processing
French startup Syntetica has closed a $30 million Series A round to advance its proprietary nylon recycling technology. Backed by heavyweights including lululemon and MAS Holdings, the company plans to transition its chemical process from laboratory testing to a commercial-scale demonstration facility in France.
Hanshow and Microsoft expand smart retail partnership
Deepening a long-standing collaboration, Hanshow and Microsoft have signed a strategic agreement at the Microsoft Executive Briefing Center in Redmond. The partnership focuses on integrating cloud, AI, and IoT technologies to create digital twins for retail, aiming to bridge the gap between physical store intelligence and scalable cloud infrastructure.
Jacksons Food Stores upgrades loyalty platform with PAR Technology
With over 300 locations across the United States, Jacksons Food Stores is upgrading its Let’s Go Rewards program through a new partnership with PAR Technology. The retailer will implement the PAR Retail solution to enhance customer personalization and streamline loyalty operations across its extensive network of convenience stores.
PVH Corp. taps Sephora veteran Alexis Rollier as new CFO
After a fourteen-year tenure at LVMH-owned Sephora, Alexis Rollier is moving to PVH Corp. to take the helm as Chief Financial Officer. Starting in early September, Rollier will oversee the financial strategies for the company’s flagship brands, Calvin Klein and Tommy Hilfiger, as the firm pushes for sustained global growth.
)
Fragrance.com Integrates Klarna Payments via Adyen
Shoppers at Fragrance.com can now split purchases into four interest-free installments or finance larger orders, following a new integration with Klarna. Powered by the Adyen payments platform, the move aims to streamline the checkout process for the retailer’s catalog of over 40,000 beauty and wellness products.
Uber Eats Expands Delivery Reach With GameStop and Co-op Partnerships
Gamers and grocery shoppers are gaining new delivery options as Uber Eats formalizes partnerships with GameStop in the United States and the East of England Co-op across the UK. These moves signal a broader push by the platform to dominate the on-demand logistics market for specialized retail and essential goods.
British Retail Consortium Urges Andy Burnham to Overhaul Industry Policy
With Andy Burnham poised to succeed Keir Starmer as Prime Minister, the British Retail Consortium has issued a ten-point manifesto demanding urgent intervention on business rates, energy costs, and employment regulation to arrest a decline in high street investment and rising consumer prices.
C&C Group CTO Carole Kingsbury joins 2026 RTIH Innovation Awards panel
Carole Kingsbury, Chief Technology Officer at C&C Group, has joined the judging panel for the 2026 RTIH Innovation Awards. Her appointment brings over 16 years of experience in leading complex technology transformations within the retail sector to the industry-recognized competition.