The integration provides member properties with a suite of digital tools including AI-powered messaging, voice, and webchat, alongside mobile arrival and departure systems. By automating backend workflows, the platform intends to reduce friction for staff, allowing personnel to prioritize guest interaction rather than administrative tasks. The system also features secure payment processing and dynamic upselling capabilities designed to drive ancillary revenue.
Jennifer Barnwell, President of Curator, emphasized that the collaboration seeks to provide enterprise-grade technology without imposing a one-size-fits-all operational model. According to Pebblebrook Hotel Trust Co-President Raymond D. Martz, the goal is to utilize AI as a practical tool to foster more connected guest experiences. Canary’s platform integrates with existing Property Management Systems and allows hotels to customize their AI agents to match specific brand voices and service standards.
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