BWH Hotels Taps Toast to Overhaul North American Food Service

The rollout allows hotel operators to deploy Toast Go handhelds, Toast Tables, and specific catering management software to unify their service workflows. By adopting this technology, the hotel group intends to replace fragmented legacy systems with a more scalable infrastructure that adapts to the diverse needs of its varied property types.

Kelly Esten, Chief Marketing Officer and Chief Operating Officer of Enterprise at Toast, noted that the platform is designed to simplify service for staff while meeting the expectations of modern travelers. Bill Ryan, Senior Vice President and Chief Technology Officer at BWH Hotels, emphasized that the decision was driven by the need for greater operational efficiency and the desire to reduce the technical complexity that often burdens hotel staff.