Former M&S CTO Josie Smith joins Redcentric as Chief Customer Officer

Smith spent just under two years as M&S’s Chief Technology Officer, a tenure that included navigating the retailer through the high-profile security breach. Her transition to Redcentric signals a pivot back to her core focus on technology transformation. She previously held senior roles at BT Group and Vodafone.

At M&S, Smith’s departure was part of a broader leadership shift in the technology department. Darren Gibson, formerly the fashion, home and beauty technology transformation director, has since taken over her responsibilities. This followed the exit of Rachel Higham, the company’s former Chief Digital and Technology Officer, who stepped back from her position four months prior. Reflecting on her time at the retailer, Smith noted the experience of leading teams through significant operational pressure, stating that her new role at Redcentric offers an opportunity to merge technology, service, and customer engagement to drive better business outcomes.