The updated framework centers on the traditional "sacco conosciuto" philosophy—knowing exactly what is in the bag. By implementing five core elements ranging from supplier due diligence to sector-wide collaboration, the company is managing the specific risks tied to ingredients like cocoa, palm oil, and hazelnuts. CEO Lapo Civiletti noted that the structure strengthens supplier accountability while remaining flexible enough to adapt to the realities of diverse global supply chains.
Progress in the 2024/25 financial year includes notable gains in transparency, with cocoa traceability reaching 98% and coffee beans achieving 100% via polygon mapping. Environmental efforts saw a 7.2% reduction in Scope 1 and 2 greenhouse gas emissions, bolstered by 24 manufacturing plants now running on 100% renewable electricity. Furthermore, the company reported that 92.9% of its packaging is now designed for circularity, with plastic-to-product ratios for iconic brands like Ferrero Rocher seeing significant decreases. Beyond environmental metrics, the report highlights internal human capital investments, including a global training program on inclusion and respect that spanned 61 countries.




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