LoanCare Debuts AI Platform to Accelerate Mortgage Servicing

The platform processes data across the company's existing servicing environment to detect signs of borrower financial stress before they escalate. By tailoring communication strategies to individual preferences, LoanCare intends to bolster retention rates and improve operational cure rates. President Dave Worrall described the tool as a force multiplier designed to turn static servicing data into proactive portfolio management strategies.

Jerry McCoy, executive vice president of Performance Management, noted that tasks requiring weeks of manual analysis can now be completed in hours or minutes. To satisfy regulatory requirements, the system includes built-in compliance guardrails and maintains an auditable record of its decision-making processes. The company plans to host live previews of the technology at the upcoming MBA Annual conference in Chicago.