MHC Recognized as Major Player in 2026 IDC MarketScape for Intelligent CCM

The IDC report emphasizes the platform's ability to consolidate cloud-native capture, business process automation, and communication management into a single ecosystem. Analysts specifically noted MHC’s shift toward accessibility-by-design, a strategy that embeds compliance requirements directly into document templates rather than relying on traditional post-composition remediation. This approach allows organizations to mitigate risks associated with inaccurate or inaccessible communications before they reach the end user.

Beyond accessibility, the platform’s drag-and-drop form designer enables business users to adapt workflows without constant IT intervention. According to Amy Machado, Research Director at IDC, the integration of capture, workflow, and delivery tools makes the software particularly effective for companies operating under strict regulatory oversight. CEO Chris Hartigan noted that as AI adoption increases within the sector, the firm’s focus remains on providing the governance necessary to maintain accuracy across the entire document lifecycle.