Smith’s tenure at the Palm Beach Gardens-based firm has spanned software architecture, cloud infrastructure, and the development of the company’s security protocols. In his expanded role, he will manage the integration of automated tools designed to streamline administrative workflows and configuration management for state, local, and educational agencies. This shift arrives as the company pursues a more robust GovRAMP Ready status, aiming to align its procurement capabilities with evolving government data requirements.
President Julie Fink emphasized that the company’s strategy prioritizes security and privacy as non-negotiable foundations for modernization. Rather than pursuing AI adoption for its own sake, the firm intends to use the technology to improve support and visibility across its client lifecycle. Smith’s mandate includes ensuring that these new capabilities remain protected under the company’s existing SOC 2 and A+ HIPAA ratings, reinforcing a commitment to data integrity for public-sector employees and retirees.



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