Evolent Taps TransPerfect for Enterprise Telephonic Interpretation

The initiative leverages a hybrid model that blends AI-driven technology with human professional interpreters. By integrating these services across its entire organization, Evolent expects to improve the consistency of care provided to diverse member populations while gaining granular visibility into utilization trends.

Kristen Berquist, Evolent’s Senior Vice President of Corporate Operations, noted that the expanded agreement builds on existing translation work. The centralized reporting component is designed to streamline compliance with Medicare, Medicaid, and NCQA standards, effectively turning language services into a measurable component of the company’s broader health equity strategy. TransPerfect President and Co-CEO Phil Shawe confirmed the company will continue to support Evolent’s efforts to simplify communication for its members.