Flipdish AI Phone Agent hits 10,000 orders for UK and Irish eateries

The AI Phone Agent, which debuted at Dished Live 25, functions as a digital receptionist that handles incoming calls, suggests add-on items, and routes orders directly into a restaurant’s point-of-sale system. By managing multiple concurrent calls, the tool allows kitchen and floor staff to remain focused on food preparation and in-person service rather than tethering themselves to a phone.

"Restaurants shouldn't have to choose between answering the phone and looking after the customers in front of them," said Conor McCarthy, co-founder and CEO of Flipdish. For operators like Jessica Borza of Dublin’s Silvio’s Food Company, the system has effectively eliminated the issue of abandoned calls during high-volume periods. Looking ahead, Flipdish plans to expand the agent’s capabilities to manage order updates and customer inquiries regarding store hours, as part of a broader push to automate manual restaurant workflows.