Deloitte Secures Leadership Spot in Inaugural IDC ServiceNow Assessment

The analysis evaluated 23 global service providers, positioning Deloitte at the forefront due to its "Operate to Transform" model. This approach blends managed services with continuous operational modernization, aimed at helping clients extract long-term value from their software investments. Central to this recognition is Deloitte’s workforce, which includes more than 12,000 dedicated ServiceNow practitioners and over 22,000 certifications globally.

Technological integration remains a core pillar of the firm's strategy. By utilizing proprietary tools such as the Agentic AI Factory and AmplifAI, Deloitte supports organizations in deploying governed, AI-native employee experiences. Paul Fipps, President of Global Customer Operations at ServiceNow, noted that the partnership is critical for companies seeking to turn AI investment into measurable value. Beyond implementation, the two firms maintain a deep collaboration in cyber services, focusing on identity-centered governance and risk management to ensure security remains a foundational element of enterprise-wide digital adoption.