West brings a background that spans positions at ShopFabrik and Shoepassion Group to the burger chain. In his new capacity, he intends to refine the company's digital machinery, focusing specifically on customer journeys, CRM integration, and automation. He describes the move as an opportunity to shift from side-project experimentation to a core mission of managing rapid international expansion.
Beyond technical strategy, West emphasized a personal connection to the brand, noting he was a long-time customer before joining the internal team. His objective is to translate the company's physical quality—often associated with its recognizable street-level presence in Germany—into a cohesive digital experience as the business grows.




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