Kurt Miller departs QVC to lead Wayfair fulfillment strategy

Miller, who brings prior experience from roles at Amazon and PKC Group, announced the career change via LinkedIn. Reflecting on his time at QVC, he credited his former team for navigating complex operational challenges and driving meaningful process improvements. He noted that while he leaves behind strong professional relationships and foundational lessons, he is eager to apply his expertise to Wayfair’s specific fulfillment challenges.

At Wayfair, Miller will focus on advancing operational excellence and process innovation. His appointment comes as the broader retail sector intensifies its focus on supply chain efficiency, a trend underscored by the upcoming 2026 RTIH Innovation Awards, which have identified fulfillment excellence as a primary category for global retail technology entries.