Just Eat scales voice AI as retail automation gathers pace

The rollout follows initial testing in the UK and Germany, where early data indicates that voice-guided shoppers find items 40% faster than those using standard text-based AI. Beyond speed, these users show a 30% higher propensity to select recommended dishes. Jörg Gerbig, Chief Corporate Development Officer at Just Eat, noted that the primary hurdle in modern food delivery is not availability, but the decision-making process itself.

Elsewhere in the sector, Ocado Group and Lotte Shopping have launched a high-tech customer fulfilment centre in Busan, South Korea. The facility introduces "Auto-Freezer" technology capable of operating at -25° C, alongside a 100% electric vehicle fleet for daytime deliveries. Meanwhile, in Spain, Supermercados El Jamón is embarking on a three-year digital transformation, selecting Hanshow to install nearly three million electronic shelf labels across its network to modernize inventory management.