SPAR International names Quail Digital as preferred headset supplier

The headset system allows store teams to coordinate stock replenishment, manage customer requests, and streamline internal operations. By replacing outdated communication methods with digital, hands-free technology, SPAR aims to sharpen store efficiency. Quail Digital estimates that thousands of staff communications are now processed through the network daily.

Tom Downes, CEO of Quail Digital, noted that the technology is designed to be unobtrusive, allowing staff to focus on customer service rather than managing complex equipment. Echoing this sentiment, Dave Pickford of James Hall & Co. Ltd, a major SPAR wholesaler in the North of England, reported significant improvements in operational speed, stating that employees now view the headsets as an essential tool for their daily workflow.