Horatio Hits Nine-Figure Revenue Milestone Without Outside Capital

Founded in 2018 by Jose Herrera, Alex Ross, and Jared Karson, the Miami-based company evolved from a customer support startup into a global operation supporting over 125 clients. Its portfolio now spans healthcare, fintech, and ecommerce, sectors that demand significant operational precision. The company currently employs 3,500 people across the United States, the Dominican Republic, Colombia, and Honduras, sustaining a 40% year-over-year growth rate.

This expansion is fueled by a high client retention and growth model, where 77% of partners increase their engagement scope after the initial project. According to CEO Jose Herrera, the company’s trajectory proves that customer experience can be a primary strategic driver when human talent is integrated with AI tools. To support this, Horatio recently launched HoratioHX, a division dedicated specifically to patient engagement and revenue cycle management in the healthcare sector. As it scales, the firm intends to double down on its AI capabilities and consulting services, maintaining its focus on the nearshore delivery network that has defined its growth across Latin America.