Ngai recently experienced the company’s supply chain infrastructure firsthand, testing the precision and system intelligence that now support over 3,000 retail locations. She noted that the shift toward automated workflows has redefined operational standards, replacing manual strain with accuracy and smarter labor distribution. Beyond the immediate gains in efficiency, Ngai emphasized that the technology serves as a catalyst for a more inclusive workplace environment.
This integration of robotics and automated systems is part of a broader strategy to maintain seamless operations across the group's online and offline retail channels. By reducing the physical requirements of warehouse roles, the firm has opened doors for a more diverse team, proving that supply chain investment can function as a social tool as much as a technical one.
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