The company’s healthcare expansion centers on a new disease-specific product portfolio, which integrates AI-based prediction with specialized insurance and full-course cancer management through the Peking University Healthcare AI Disease Manager. This initiative complements the existing 'AI Family Doctor' service, which currently supports 90 million monthly users by blending automated triage with physician-led consultations across 11,300 distinct medical conditions.
In the financial sector, Ping An Property & Casualty has pushed automation to cover its entire insurance value chain, reporting an 80% improvement in operational efficiency. Key developments include the EagleX risk mitigation platform—which utilizes IoT and predictive modeling to monitor natural disasters—and an intelligent underwriting system that has cut initial review times to 90 minutes. Meanwhile, the group's new AI credit card and the Express Service financial assistant are seeing rapid adoption, with the latter reaching over one million daily user interactions as customers shift toward voice and text-based command interfaces for claims and banking transactions.
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