Frost & Sullivan evaluated industry players based on strategy effectiveness and execution, noting that Tech Mahindra consistently aligns its technical roadmap with shifting market demands. By embedding agentic AI directly into live environments, the firm enables autonomous, action-oriented workflows that prioritize governance and transparency. This approach allows global enterprises to deploy AI models that remain hyperscaler-agnostic while scaling across diverse operational functions.
Sherrel Sonia Roche, Associate Director of ICT at Frost & Sullivan, noted that the company distinguishes itself by moving beyond simple automation toward intelligent orchestration. This shift is powered by the Orion marketplace, which integrates process mining with human-in-the-loop models to ensure measurable business impact. By offering outcome-linked pricing and bundled AI services, Tech Mahindra has successfully lowered the barrier for organizations looking to move from experimental AI to sustained, large-scale deployment.
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