Waterford Hotel Group Secures Top Marriott International Honors

The Sheraton Flowood The Refuge Hotel & Conference Center in Mississippi emerged as a major winner, securing the Chairman's Award and the Hotel of the Year title. These honors recognize the property for its superior guest feedback and balanced scorecard performance, marking it as a benchmark for the Sheraton brand. Meanwhile, the Sheraton Hartford Hotel at Bradley Airport in Connecticut received the Mustang Award, a distinction highlighting the hotel's resilience and leadership following a major multimillion-dollar renovation that introduced the new &More by Sheraton dining concept.

Individual excellence was also recognized at the Courtyard by Marriott in Cromwell, Connecticut, where engineer Jose Santiago was named Team Member of the Year. His contribution serves as a capstone to the property’s recent modernization efforts, which overhauled guest amenities and public spaces. According to Michael Heaton, President of Waterford Hotel Group, these awards validate the company’s focus on staff empowerment and strategic property investment, proving that a commitment to hospitality standards remains the primary driver of their portfolio's success.