The collaboration integrates Nationwide’s proprietary Repair Price Book and Retail Management Report directly into the CaratIQ platform, centralizing operational tools for member stores. By consolidating inventory, customer data, and ecommerce operations, the system aims to help retailers bridge the gap between digital discovery and in-store sales.
Ryan Abdullah, founder of CaratIQ, noted that the move is a vital step in scaling purpose-built technology for independent retailers. For store owners like Romel Santos, the transition offers a way to automate administrative tasks and utilize AI to generate personalized customer insights. Nationwide General Manager Glen Pocklington added that the cloud-based interface is designed to meet the demands of modern, relationship-driven jewellery retail, allowing teams to track customer preferences and milestones more effectively.
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