Richardson frames the move as a natural progression, noting that her long-term experience with the business provides a foundation for supporting its rapid digital transformation. Her new mandate involves working closer to the core technical infrastructure that defines the group's market offering.
This appointment coincides with a period of intense technical scaling for Ocado. The company recently launched its first automated customer fulfilment centre with Lotte Shopping in South Korea, marking a significant deployment of its proprietary hive-and-bot systems. The facility, which utilizes Auto-Freezer technology capable of operating at -25°C, aims to serve four million households across the Yeongnam region while pioneering new standards in energy efficiency and automated logistics.
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